Terms, Delivery & Product Information

Crafted by Hand. Made to Last.

At NOMA Marrakech, we collaborate with skilled artisans and specialist workshops to create products that celebrate craftsmanship, natural materials and timeless design.

Because many of our products are handmade, made-to-order or produced from natural materials, each piece carries its own unique character. These terms are intended to provide clarity regarding delivery, installation, product characteristics and customer responsibilities.

Product Characteristics & Natural Materials

Many NOMA Marrakech products are handcrafted using natural materials including stone, brass, copper, timber, lime-based finishes, ceramic and handwoven textiles.

Natural variations in colour, texture, veining, glaze, dimensions, patina and finish are inherent characteristics of these materials and should be expected.

Such variations are not defects but part of the unique beauty and individuality of each piece.

No two products will be identical.

Product samples, photographs and showroom displays are provided as guidance only and may not represent the exact appearance of the delivered product.

Customer Responsibility Prior to Installation

The customer is responsible for inspecting all products immediately upon delivery and before installation, modification or use.

Installation of a product shall constitute acceptance of the product's condition and suitability.

Customers must ensure that:

• dimensions are verified before ordering and installation
• products are suitable for their intended purpose
• installation is performed by appropriately qualified professionals
• local building regulations and technical requirements are followed

NOMA Marrakech shall not be liable for defects, damages or costs arising from incorrect installation, handling, storage or use.

Limitation of Liability

To the maximum extent permitted by applicable law, NOMA Marrakech's liability shall be limited to the purchase price paid for the relevant product.

NOMA Marrakech shall not be liable for:

• indirect losses
• consequential losses
• loss of profit
• project delays
• business interruption
• third-party costs
• contractor costs
• installation costs
• removal or reinstallation costs

whether arising from delay, defect, replacement, repair or any other circumstance.

Custom Orders & Bespoke Production

A significant portion of our collection is produced specifically for each customer.

Products that are:

• made-to-measure
• custom-sized
• custom-coloured
• bespoke
• manufactured according to customer specifications

cannot be cancelled, returned or refunded once production has commenced.

The customer is responsible for reviewing and approving all drawings, measurements and specifications before production begins.

Following approval, NOMA Marrakech shall not be responsible for errors contained within approved customer documentation.

Delivery & Logistics

All delivery times are estimates only.

While we strive to meet all indicated lead times, delays may occur due to:

• artisan production schedules
• customs procedures
• transportation disruptions
• raw material shortages
• force majeure events
• circumstances beyond our reasonable control

Delivery delays shall not constitute grounds for cancellation, compensation or damages.

Claims & Remedies

Should a manufacturing defect be identified, NOMA Marrakech reserves the right to determine the appropriate remedy.

Available remedies may include:

• repair
• replacement
• remanufacture
• refund where deemed appropriate

For handcrafted and bespoke products, repair, replacement or remanufacture shall generally take precedence over refund.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with Swedish law.

Any dispute arising in connection with a purchase from NOMA Marrakech shall be submitted to the competent courts of Sweden unless otherwise required by mandatory consumer protection legislation.