Fraktpolicy


Processing Times

Orders are processed within the estimated timeframe stated on our website.

Many of our products are handmade or custom-produced, which may result in extended production times.


Shipping Times

Delivery times are estimates only and may vary depending on:

  • production schedules
  • customs clearance
  • logistics providers
  • transport delays
  • weather conditions
  • supplier delays

We always aim to keep customers informed regarding any delays.


Shipping Costs

Shipping costs are calculated at checkout based on:

  • destination
  • package dimensions
  • weight
  • shipping method

Additional shipping fees may apply for oversized or fragile products.


Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.


Delivery Inspection

Customers must inspect all products immediately upon delivery and before installation or use.

Any visible transport damage must be reported:

  • to the shipping carrier where possible
  • to NOMA Marrakech within 3 days of delivery

Failure to report damage within this timeframe may affect claim eligibility.


Uncollected Packages

Orders returned due to uncollected shipments may incur fees for:

  • original shipping
  • return shipping
  • handling
  • administration